What happens if he sent the item back broken to me? If the buyer files a case against you, eBay will side with the buyer Why you are arguing with your customer is beyond me, they aren't happy with their purchase, and if they open a SNAD complaint with eBay, they will be instructed to return the phone with tracking, and once tracking shows that the item is in your hands eBay will refund them.
Your no returns no refund policy is not enforceable, and makes you look like a difficult seller, and if you decide to state no returns in the complaint eBay just might force you to refund without getting the phone back. Under ebay's new money back guarantee program, if the buyer files a case and you fail to tell them to return it for a refund, ebay usually just refunds their money from your paypal account WITHOUT requiring the item to be returned.
Your no returns policy is worse than useless, as it will cause you to lose both your money AND your item. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Buyer lied about item being damaged in order to file claim. Go to solution.
Am I in the wrong here? Message 1 of All forum topics Previous Topic Next Topic. Accepted Solutions. Message 2 of In other words, don't let your emotions get the best of you. Let the buyer return the iterms to you and refund once you receive them back. Message 3 of In response to southernfriedbelle. Message 4 of In response to colmckeo0. Message 5 of In response to lex-talon. Happy selling on eBay! Message 6 of There is no such thing for a seller on eBay return, inspect, and then refund.
Then seller has two options in both options seller pays for everything : Accept return and refund who know what you will receive back?!? In other words, eBay will take the money from your PayPal account without your permission!
Message 7 of Message 8 of Message 9 of Before i ship the packaged mostly sorrounded by foam and strong carboard Other item happen also Oscilloscope , Spectrum analyzer , just get the module and replace the dead one. Message 10 of Message 11 of In response to telosa3. Message 12 of Post Reply. DO NOT ask the seller if their item is authentic.
Any seller willing to commit a felony by selling counterfeit items is going to LIE about it You are completely protected by eBay's Money Back Guarantee if you receive a counterfeit item. Always pay with a credit card One more thing: Avoid purchasing anything from China. If the supposedly authentic item is counterfeit, the seller either lied, is mistaken or is ignorant of what constitutes authenticity.
Ask the seller to agree to a "return and refund". If they agree, sent the item back with tracking and wait for your refund. If the seller refuses or doesn't send the refund once the item is delivered, open a Significantly Not As Described SNAD dispute in the resolution center.
Follow eBay's directions, tell them the item is counterfeit and, if you already returned the item, give them the Tracking Number to prove delivery. Once they decide you're right, and the item is returned, they will see to it that your payment is refunded.
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